Samsung Pakistan, being the leader of Innovation has now collaborated with U-fone, one of the leading and fastest growing telecom operators in Pakistan, to establish a state-of-the-art call-center to facilitate its customers throughout Pakistan, with a Toll-Free number to ensure quick and simplified responses to its customer enquiries and to deliver a world-class customer services experience. The new facility was inaugurated by the Managing Director of Samsung Pakistan – Mr. J. H. Lee and Mr. Ahmad Kamal, Chief Officer Customer Operations Ufone in Lahore.
On the occasion, the MD Samsung stated that; “The call-center facility is designed to enhance the brand’s accessibility, through the use of advanced technologies. The customers can now instantly indulge in direct conversation with Samsung to convey their enquiries and expectations from the brand and its products. It will add great value to Samsung’s innovative products and quality performance, thus empowering the customers to enjoy the latest in telecommunication technologies and perpetual connectivity, on-the-go”. The cutting-edge call center will be exclusively operated by Ufone as Ufone have insourced Samsung call center. As contact center service provider, Samsung, to deliver superior customer-care, through a Toll-Free helpline number for Samsung customers. He further said, “We are launching this new mode of consumer access to revolutionize the customers’ experience in Pakistan. It will bring our partner customer-response facilities at par with the international standards of convenience, while the customers’ hassles are greatly reduced”.
Regarding this new development, Chief Officer Customer Operations at Ufone said, “Ufone believes in innovation, development and new collaborations, which is reflected in this new agreement with a global leader in electronics; Samsung. Now, Samsung would be able to benefit from Ufone’s extensive experience in customer care, giving it satisfied customers, further enhancing its image.