Just a few days ago, Jazz customers took to twitter to let the world know how Jazz is looting their balance without their permission and Telenor is doing the same now. Jazz, the number 1 telecommunication company in Pakistan came under the fire of angry customers when they failed to offer them security and safety of their mobile balance.
Unsuspecting clients were charged for Hungama service and Bajao without even taking consent from the people who were charged. However, to the outrage of people, Jazz continued to charge their customers for other services they never activated and when prompted, they had no answer for their transgression.
What angered the customers the most was that they wouldn’t even get to know about it if they didn’t get a subscription messages, which didn’t happen in most of the cases. To make the situation worse, Telenor is using same tactics to loot balance of their unsuspecting customers.
Telenor Looting Customers’ Balance
In a strange turn of events, Telenor customers are also facing this issue and much like Jazz, Telenor has no answer for it. Telenor consumers are also being charged for services they never activated and now they are being charged for it.
Telenor wala b chor hein. Un sa bara. Sab aik jaisa hein. Wait few days at telenor then you will see…. Khud balance kaat k msg kr daita..net use na b ho…. Ap standard rate pr Internet istemal kar rahe hain.Bachat Rate per internet istemal karne k liye *345*9…— Umer Kayani (@umerkayani12) October 5, 2020
The customers are receiving SMS that they are being charged for Data usage at standard rate, even if they weren’t using data at all. Most of the customers have their mobile data switched off or they are using wi-fi. While some of the customers are able to get their balance back, not all of them are lucky this way.
Telenor is only reverting the balance back for those customers who have complained at large. The others are left to wonder if they really used the data by mistake or not.
Customer Rage Demands Justice
After the fiasco of Jazz and now of Telenor, consumers all over the country are looking for answers and justice. Consumers are demanding Pakistan Telecommunication Authority to take responsibility and take strict actions against these companies.
While no official statement has been released by PTA yet, the people are demanding for justice and to scrutinize the ongoings of these telecommunication companies.